Refund policy

Money you pay us for work we have done is not refundable once that work has started. Money you have placed in an advertising account and not yet spent is refundable when we can actually get it back from the platform or the provider — which is not always possible, and is never guaranteed.

The following are non-refundable once the service has started or the advertising account has been delivered to you:

• Setup fees
• Service fees, including the fee charged when you fund an advertising account
• Management fees
• Processing fees

These pay for work that has already been carried out — sourcing the account, submitting and supporting the application, and operating the platform you use to manage it. That work is not undone by a later decision to stop advertising.

Advertising balance you have funded but not spent may be refundable, but only where it can be successfully recovered from the advertising platform or the account provider. We cannot return money we are unable to retrieve.

Whether a balance can be recovered, and how long it takes, depends on:

• The account type
• The current status of the advertising account
• The advertising platform's own policies
• Approval from the account provider
• The payment method the funds arrived by

Where a balance is recovered, we return it to you. Where it is not, we tell you why rather than leaving the request open.

Any transaction, payment-processing, currency-conversion or administrative costs incurred in taking your payment or returning it may be deducted from the refunded amount. These are third-party costs we do not receive and cannot reverse.

If an advertising account is suspended, the outcome depends on the account type, the platform, the provider and the reason for the suspension. Some accounts qualify for replacement or balance recovery; others allow only an appeal.

Reinstatement, replacement and refund are not guaranteed in any case. The final decision belongs to the advertising platform and the account provider. What we commit to is reviewing your case and pursuing whichever of those routes is available.

Raise a support ticket from your dashboard, or write to support@afads.tech, telling us which advertising account the request relates to and what you are asking to have returned. We will confirm what is recoverable before anything is processed, so you are not left waiting on an outcome we already know is not available.

We do not state a processing time here. A refund depends on the platform, the provider and your payment method, and a deadline we cannot control would be a promise rather than information. We will tell you what to expect for your specific case when you ask.

Nothing in this policy removes rights you have under the law that applies to you. Where mandatory consumer or commercial law gives you a right to a refund that this policy does not, that law takes precedence.

We may update this policy. The date at the top of this page changes when we do, and the version in force when you paid is the one that applies to that payment.